Friday, January 21, 2022

Employee engagement at Physicians Regional


C. Scott Campbell

Our people—physicians and staff—drive organizational performance. This is the reality for all health care organizations who provide services 24/7, 365 days a year.

At Physicians Regional-Collier Boulevard, performance at our hospital begins and ends with our people—our Associates in conjunction with our medical staff.

Consider this, day in and day out it is “people” who take care of patients, administer medications, perform life enhancing and lifesaving procedures, complete examinations and tests, respond to codes and deliver compassionate care to patients and their families.

At Physicians Regional, we are committed to delivering the absolute best patient experience to everyone we serve. We also know that to accomplish this we need talented people who are highly engaged in their work. In fact, a key focus in our Getting2Great initiative is to develop a culture where our Associates feel they are part of something special, are valued and appreciated.

Getting2Great (G2G) refers to a very important company-wide cultural transformation effort to fulfill our mission of enabling America’s best local health care.

“Employee engagement is vitally important to our organization because there is a direct relationship between how engaged an employee is to the performance they deliver,” says Brad Pollins, System Director of Performance Improvement at Physicians Regional Healthcare System. More specifically, highly engaged employees are committed, both emotionally and intellectually, to the purpose and vision of Physicians Regional Healthcare System. Engagement can be seen as a heightened level of ownership where each employee wants to do whatever they can for the benefit of our patients and for the success of the organization as a whole.

To that end, in 2013 we will be launching the Physicians Regional Healthcare System Leadership Academy to enable our exceptional leaders to build their capability and capacity to implement practices that create even more loyal and engaged employees.

Why focus on leaders? Because the number one factor that influences employee engagement is the quality of their direct supervision. Plus, the number one factor that influences our patients’ experience is their personal engagement with our all our associates.

The end result: we have talented people who are dedicated to our patients’ experience and care at each of our locations including our soon-to-open Marco Island location at the Shops of Marco at the corner of Barfield Drive and San Marco Road.

But the most essential insight into this topic can be found in the most definitive of places, the dictionary. Though “engagement” is defined as “a promise or agreement to be at a particular place at a particular time,” it is also accurately described as “a pledge.” As the CEO of Physicians Regional-Collier Boulevard, I pledge our continued 100% commitment to our associates and the people they serve. Furthermore, as a 365/24/7 service organization, we promise to be there for you whenever you need us—to be leaders in providing exceptional patient care.

No matter how you choose to define or describe it, it truly is all about compassionate people helping people.

C. Scott Campbell is CEO, Physicians Regional Healthcare System-Collier Boulevard. You may reach him by contacting

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