Saturday, November 27, 2021

Collier 211 for all Collier citizens

On February 11th the Community Foundation of Collier County launched Collier 211 for all Collier citizens. Collier 211 is an Information & Referral Service available by dialing 2-1-1 or by visiting You can also call 239-263-4211.

The backbone of Collier 211 consists of multi-lingual phone operators, who also serve as trained crisis counselors. They connect callers in need of services 24 hours/day, 365 days/year, to available community programs.

Information and Referral Services (I&R Services) help individuals, families and communities identify, understand and effectively use programs offered by community nonprofits, government and for-profit service providers. All calls are confidential.

When fully operational, Collier 211 will provide callers in need with information such as:

Basic Human Needs Resources: food banks, clothing, shelters, rent assistance, utility assistance;

Physical and Mental Health Resources: health insurance programs, Medicaid and Medicare, maternal health, Children’s Health Insurance Program, medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation;

Work Support: financial assistance, employment training and placement, transportation assistance, education programs;

Support for Older Americans and Persons with Disabilities: adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation, homemaker services;

Children, Youth and Family Support: child care, after school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services.

In turn, 211 will allow for important benefits for citizens:Eliminating confusion about who to call for help;

Reducing inappropriate calls to 9-1-1;

Helping non-English speaking citizens easily access services to meet their needs.

As part of the Community Foundation’s mission to build the capacity of nonprofits and the communities they serve, the data gained from 211 caller feedback will:

Provide information to donors looking to support current community needs;

Support community leaders needing extensive information and statistics for community planning; and

Help community organizations become a better resource for their clients by tracking requests from callers and identifying gaps and/or duplications in services.

The Community Foundation led the effort to raise the needed dollars to operate a 211 Information & Referral (I&R) System for the citizens of Collier County. Founding Funding Partners in addition to the Community Foundation include United Way of Collier County, Wasmer & Schroeder, the Kapnick Family Fund, Collier County Sheriff’s Office, CHS Healthcare, Youth Haven of Collier County, the Martin Foundation, Lea Family Fund, Richard M. & Maureen G. Schulze Donor Advised Fund, and the Sheila Smith Davis. In-kind contributions from the Arlington of Naples, MarkIT Company, Naples Daily News, and the Naples Harbor Yacht Club helped in providing a successful fundraising campaign.

For more information, please contact Mary George by email at

The Community Foundation of Collier County provides strategic philanthropy for donors and nonprofits to strengthen our community – forever. We invite you to learn more about your Community Foundation – visit our website; call us at 239-649-5000.

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